Shipping policy

Last Updated: 21 August 2026

LOWW LISTED currently ships to serviceable PIN codes across India. Shipping and tracking are managed through Shiprocket and its associated courier partners.

1. Order processing

Confirmed orders are normally processed within 1–2 business days. Orders placed on Sundays or public holidays begin processing on the next working day. New drops, sales, made-to-order production, quality checks or unusually high order volumes may require additional time. Processing time is separate from courier transit time.

2. Estimated delivery after dispatch

Metro cities: 2–5 business days;
Other serviceable locations: 3–7 business days; and
Remote or difficult-to-service locations: 5–10 business days.

These are good-faith estimates, not guaranteed delivery dates. The checkout, order confirmation or tracking page may provide a more specific estimate for your PIN code.

3. Shipping charges

Standard shipping is free when the order value after discounts is ₹1,499 or more. For orders below ₹1,499, the applicable shipping charge is displayed at checkout before payment. COD or special handling charges, if any, are separate and will also be shown before order confirmation.

4. Tracking

After dispatch, tracking information is sent to the email address and/or mobile number entered at checkout. Tracking may take up to 24 hours to update after the label is created. The courier partner is selected based on serviceability and delivery performance and may vary by order.

5. Correct address and delivery availability

You are responsible for entering a complete name, mobile number, house/building details, locality, landmark and correct PIN code. Contact us immediately if an address correction is needed. We will try to assist before dispatch, but an address cannot usually be changed after shipment handover.

Please keep the registered phone active and respond to courier calls. Couriers may make more than one delivery attempt, but the number of attempts varies by partner and location.

6. Cash on Delivery

COD is available only for eligible PIN codes and orders and is shown at checkout when available. A confirmation call, SMS, OTP or WhatsApp response may be required before dispatch. Unconfirmed, duplicate, incomplete or high-risk COD orders may be placed on hold or cancelled after reasonable verification.

7. Delays

Delivery can be affected by weather, strikes, public holidays, transport disruption, courier capacity, remote-location restrictions, government action, natural events, incorrect addresses or other circumstances outside our reasonable control. We will assist with tracking and escalation. If a delay creates a right to cancellation, return or refund under applicable law, that right remains unaffected.

8. Lost shipment

If tracking has not moved for an unusual period or a shipment is marked delivered but was not received, email us promptly with your Order ID. We will raise an investigation with the courier. Courier investigations commonly require several business days. If the shipment is confirmed lost, we will provide an appropriate replacement or refund.

9. Damaged, tampered, wrong or missing order

If the outer package appears open or severely tampered with, you may refuse delivery where reasonably possible. Otherwise, keep the product, packaging and shipping label and contact us within 48 hours with clear photographs and an unboxing video if available. The remedy is governed by our Return, Exchange, Refund & Cancellation Policy.

10. Failed delivery and RTO

An order may be returned to origin after failed attempts, refusal, customer unavailability or an incorrect/incomplete address. Re-shipping requires payment of the applicable charge. For a customer-caused RTO of a prepaid order, an approved refund may be reduced by actual forward and return logistics costs, as explained in our refund policy.