Refund policy

Last Updated: 21 August 2026

At LOWW LISTED, we want every order to reach you in the condition and specification promised. Because many of our printed garments are produced or prepared specifically against orders, we do not offer a general change-of-mind return. We do, however, provide remedies for eligible issues and a size-exchange option under the terms below. Nothing in this policy limits any non-excludable right available to you under applicable Indian consumer law.

1. Eligible product issues

You may request a replacement, exchange, return or refund, as appropriate, if:

the product is damaged or defective on delivery;
you receive the wrong product, colour or size due to our error;
an item is missing from the package;
the product is materially different from its description or confirmed order; or
the order is delivered materially later than the stated schedule, except where the delay resulted from force majeure or another legally permitted exception.

For visible damage, shortage or a wrong item, contact us within 48 hours of delivery. For a defect that could not reasonably have been noticed within 48 hours, contact us promptly after discovering it. The 48-hour reporting request helps us verify courier and packing issues and does not remove rights that cannot legally be excluded.

2. Customer-requested size exchange

If you selected the wrong size, you may request one size exchange per eligible item within 7 calendar days of delivery, subject to stock availability and product inspection. A flat ₹199 exchange logistics fee applies. The replacement is dispatched after the original item passes inspection and the fee is received. If the requested size is unavailable, we may offer another available size, store credit, or another reasonable solution agreed with you.

If LOWW LISTED sent the wrong size, the exchange is free after verification.

3. Product condition

An item sent back for return or exchange must be unused, unworn except for a brief fit check, unwashed, unaltered, free from stains, perfume, deodorant, hair, odour or damage, and returned with original tags, labels and packaging. We may reject an item that does not meet these conditions. A rejected item can be sent back to you after applicable re-shipping charges are paid.

4. Items not eligible for change-of-mind return

We do not accept returns merely because you changed your mind, no longer want the item, dislike the fit after selecting your size, or prefer another design or colour. Customised, personalised, made-to-order, worn, washed, altered, damaged-after-delivery and clearly marked final-sale items are not returnable, except where defective, damaged, wrong or otherwise required by law.

5. How to make a request

Email lowwlisted.support@gmail.com with the subject “Return/Exchange – Order [Order ID]” and include:

Order ID and the name/mobile number used for the order;
a clear description of the issue;
clear photographs of the product, packaging and shipping label; and
an unboxing video, if available, for damaged, missing or wrong-item claims.

Do not send an item back without approval. We will provide the return address or pickup instructions after reviewing the request. Return pickup depends on courier serviceability; where pickup is unavailable, we may ask you to self-ship using a trackable service.

6. Verification and resolution

We normally review a complete request within 2–3 business days. Once the returned item reaches us, inspection is normally completed within 3 business days. Depending on the issue and stock availability, the resolution may be repair, replacement, size exchange, store credit or refund. For a verified LOWW LISTED error, we bear reasonable return and replacement shipping costs.

7. Refunds

When a refund is approved, we will initiate it within 3 business days after approval or inspection. Prepaid refunds are sent to the original payment method. Normal payment-provider and bank processing may then take approximately 5–7 business days. We will share a refund reference when available.

For an eligible COD refund, we may request a verified Indian bank account or UPI ID belonging to the customer. COD refunds are not paid in cash. LOWW LISTED will never request your UPI PIN, card PIN, CVV or OTP.

The refundable amount is the amount actually paid after discounts. A coupon has no separate cash value. For a verified wrong, damaged or defective order, any standard shipping charge paid for that affected item/order will also be addressed as required by law.

8. Order cancellation

You may request cancellation within 1 hour of placing the order by emailing us with your Order ID. We may also accept a later request if printing, packing or fulfilment has not begun, but this cannot be guaranteed. Once production/processing or dispatch has started, cancellation is not available because the product may already have been prepared for your order.

If LOWW LISTED cancels an order, any prepaid amount for the cancelled item will be refunded in full. We do not impose a cancellation charge on an accepted customer cancellation.

9. Failed delivery and Return to Origin (RTO)

If a prepaid order is returned because the customer refused delivery, remained unavailable after reasonable attempts, or supplied an incorrect/incomplete address, any approved refund may be reduced by the actual forward and return logistics costs. Alternatively, re-shipping can be arranged after the applicable charge is paid. COD orders returned for these reasons are not eligible for a refund because no product payment was collected, and future COD eligibility may be restricted.